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Web Application Analyst

Wed, 02/07/2018 - 11:20

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Position Details: 

Status: Full-time, exempt
Schedule: M-F, 8:30 a.m. 4:30 p.m., 37.5 hours per week including occasional evening and weekend work and/or travel based on business needs/position requirements.  Note: This is an exempt position and there may be a need to work outside of core hours based on the essential duties and responsibilities of the position.
Reports to: Web & Analytics Manager
Direct reports: None
Start date: ASAP
Location: While IES Abroad is headquartered in Chicago, the Web Application Analyst will work out of his or her home office or work out of IES Abroad headquarters in Chicago, as required. 

About us:

Everything we do is about the IES Abroad student. Our profoundly passionate team of study abroad professionals believes in creating once-in-a-lifetime educational adventures that transcend expectations. Our goal is to rock the world of some 8,000 study abroad students every year.

From our headquarters in Chicago to our 140+ study abroad programs in 85 global locations worldwide, we create authentic global education and life-affirming cultural experiences. We work at IES Abroad because we believe that every student should have the opportunity to go abroad - especially in a fun, safe, and superior academic and cultural environment.

We believe so strongly in the power of our program, that we actively recruit students from diverse populations and provide more than $4 million in scholarships year after year. We are proud that our students are as diverse and exciting as the countries we study.

We're not ashamed to admit, we're a little bit obsessed with study abroad.

Summary of position:

The Web Application Analyst performs ongoing support & maintenance of the IES Abroad Public Website at and IES Abroad-related sites, by managing the various tickets submitted to the website's helpdesk queue, while also executing site building and other enhancement activities. A member of the Marketing Department, the Web Application Analyst works with both the Web & Analytics Manager and the Web Technical Analyst on a daily basis. Success factors for this position are technical knowledge, development and integration experience coupled with ability to understand and support practical, effective, customer-driven processes.

Essential job responsibilities & duties:

  • Maintain strong customer service and manage, prioritize, & complete incoming help desk tickets related to public website and work with internal staff or outsourced vendor to identify, test, and resolve user issues in a timely and accurate manner

  • Work under the direction of the Marketing Department to support and build public website functionality

  • Communicate effectively with all stakeholders and end users (as applicable)

  • Contribute to, document and troubleshoot web-related enhancements/projects/fixes/testing through working with internal staff, partners, and outsourced vendors

  • Review, understand, follow and help to document detailed business, functional, and technical requirements of IES Abroad's public website (

  • Support related web needs and requests from IES Internships, Customized Programs, Advancement, internal portals, and SAF

  • Provide detailed project estimates and work plans 

  • Seek out opportunities for enhancing existing technology, identifying issues and proposing solutions proactively, or implementing new technology

  • Provide detailed technical specifications with regards to any proposed fixes, features or upgrades to the website

  • Create and maintain technical support documentation

  • Accurately document completed work as it pertains to fixes, features and upgrades to the website

  • Perform Google Analytics research and contribute to ongoing report generation

  • Contribute to business continuity strategies and disaster recovery

  • Responsive to out of hours support requirements

  • Regular and predictable attendance is an essential function of this position

  • Any other task or duty as assigned or required

Experience & Qualifications/Skills:

  • Learn and adapt to a fast-paced results-oriented environment

  • Work towards and meet established deadlines 

  • Strong collaboration and ability to coordinate work with team members

  • Demonstrate good multi-tasking and organizational skills 

  • Excellent customer service skills with the ability to build and sustain strong relationships 

  • Ability to accept constructive criticism 

  • Show ability to effectively analyze a problem and prove good problem solving skills

  • Ability to demonstrate strong analytical and problem solving skills

  • High level of self-motivation and integrity

  • Strong oral and written communication skills

  • Strong interpersonal skills

  • Ability to multi-task

  • Self-starter with ability to pick up new technology quickly

The candidate should demonstrate experience and/or training in the following:

  • 1-3+ years' experience with Drupal

  • 1-3+ years' experience supporting web applications

  • Demonstrated help desk experience 

  • Knowledge and experience with Drupal site building and some PHP

  • Knowledge of web standards and cross-browser development is required

  • Demonstrate a solid portfolio of Drupal work; preference will be given to candidates who are active contributors to the Drupal community.


  • Knowledge and experience with PHP, MySQL, XML, SOAP, HTML, CSS, JavaScript, AJAX, JQuery, and Solr search

  • Knowledge of source code management, build scripting and deployment

  • Experience with Linux/Unix operating systems

Education Licenses and/or Certifications etc.:

Bachelor's degree or higher in computer-related major or equivalent experience

Physical demands:

  • Ability to remain in a seated position for the majority of the day while in office (between 70% -100% of work time).

  • Ability to work for extended and continuous periods in office operating a computer, phone and other office equipment i.e., a copier and computer printer (between 70% -100% of work time).

  • Need to occasionally move about inside the office to access file cabinets from 5% to 10% of work time.

  • Must be able to communicate via phone, email, and in-person with employees and organizational partners for the majority of the day (between 70% -100% of work time).

Working conditions/Environment:

  • May be required to work beyond office hours - some nights and weekends - as required by the needs of the department, this position and the organization.

  • Must be able to work out of home office on a daily basis (and travel to Chicago HQ as needed based on business needs)

Fiscal responsibilities:



This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. The duties above are not to be considered a complete list of duties and responsibilities assigned to this position.

*A background check may be conducted, based on responsibilities, as a condition of employment.

Application Deadline: 

Open until position is filled.

No phone calls or emailed status inquiries accepted.

How to Apply:

All applicants should submit an application including cover letter, resume, at least 2 writing samples and salary requirements by clicking 'Apply Now' at the right hand side of this page.

Please visit for more information about working at IES Abroad.

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.

We are committed to a policy of equal opportunity and do not discriminate on the basis of race, color, religion, sex (including pregnancy), disability, age, national origin, citizenship, gender, gender expression, gender identity, sexual orientation or genetic information or veteran status and/or any other status protected by applicable laws.